Professional Services | Zenlayer

Remote Hand Services

Equipment Unracking

Equipment Unracking

Check target machine information (rack, SN, etc.)
Verify machine status
Unracking per client, cable packing, rail deinstall

Equipment Racking

Equipment Racking

Check target machine information (rack, SN, etc.)
Check system version and hardware status
Install rails and trays per client
Complete integrated wiring and labeling
Configure RAID, OS, IP per client
Configuration rights turned over to client after completion

IDC Migration

IDC Migration

Check target machine information (migration number, rack, SN, etc.)
Unrack and rack per client requirements

IPMI Operation

IPMI Operation

Check target machine information (rack, SN, etc.)
Check machine running status and configuration requirements
Perform IPMI/iLO configuration
Verify client connectivity to IPMI/iLO

Inspection and Monitoring

Inspection and Monitoring

Data center environment, temp, humidity monitoring
Regular equipment health status inspections
24x7 data center IP-DVR video surveillance

OS Reinstall

OS Reinstall

Check target machine information (rack, SN, etc.)
Check system version and machine status
Configure RAID, OS, IP per client
Configuration rights turned over to client after completion

Server Reboot

Server Reboot

Check target machine information (rack, SN, etc.)
Check machine status, fault lights, screen information, etc.
Upon confirmation from client, reboot server

Cable Check

Cable Check

Check target machine information (rack, SN, etc.)
Check device status, NIC status, and screen information
Plug in cable and check switch with network administrator
Resolve with temporary wiring or possible hardware fault

Temporary Cabling

Temporary Cabling

Verify switch port with network administrator
Perform client’s temporary wiring as needed

BIOS

BIOS

Check target machine information (rack, SN, etc.)
Check machine running status and set requirements
Perform BIOS configuration
Verify client request after configuration

Server accessories

Server accessories

Check target device information (rack, SN, etc.)
Check status, fault light, and screen information
Replace spare parts
Verify device is fault-free

Equipment Troubleshooting

Equipment Troubleshooting

Check target device information (rack, SN, etc.)
Check status of device
On-site troubleshooting per client
Locate fault point, repair or replace fault