Zenlayer Careers

At Zenlayer, People and Passion take center stage:

love

Do what you love - Love what you do

lion

Have the courage to be honest and real

lives

Make a difference in people's lives

Benefits

We are Zenplayers who take work and play seriously

  • Work-life balance: human hours, flex schedules, sick / personal / vacation days
  • Health: comprehensive health insurance, ergonomic desks (supports standing) and chairs, fully stocked drinks and snacks
  • Learning and development: employee rotation program
  • Competitive compensation: benefits package, performance bonus
  • Team building and fun: weekly team lunches, annual company trip (Hawaii, Bali, Japan… to name a few)

Find your dream job

(All positions based in Los Angeles unless otherwise noted)

To apply, please send your resume and cover letter to hr@zenlayer.com , subject: Position applied_Name

Sales and Marketing

Sales Account Manager

We are looking for a SELF-MOTIVATEDINTENTIONAL, and ENERGY DRIVEN individual with 3+ years relevant work experience to work across the business units.

Your primary responsibility is to act as the main contact for the existing clients and provide assistance to achieve their goals and objectives.  Your day to day responsibilities include solidify customer relationships, coordinate between business units, and provide a WOW experience for our clients.

Let us know if you think you are the one!

Duties and Responsibilities

  • Build and maintain strong, long-lasting relationship with existing clients;
  • Ensure the timely and successful delivery of products and solutions according to the needs and objectives of the clients;
  • Develop new business with existing clients to meet sales quotas;
  • Provide feedback on all suggestions for improvement and market research to management;
  • Assist with challenging client requests or issue escalations as need;
  • Complete other administrative work as required.

Basic Requirement:

  • Bilingual of Mandarin Chinese (reading, writing, speaking, listening).
  • Bachelor degree in Business, Marketing, or a related field.
  • 3+ years of experience in computer or high-tech industry.
  • Strong analytical and communication skills to problem solve.
  • Strong organizational and prioritization skills with attention to details.

Preferred Requirement:

  • Experience in telecom and cloud industry.

Additional Information:

Work Location: Diamond Bar, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

 

 

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Sales Manager

We are looking for a SELF-MOTIVATEDINTENTIONAL, and ENERGETIC individual with 5-7 years of enterprise sales experience with existing relationships.

Your primary responsibility is to develop new relationships, cultivate existing clients to achieve the company's short-term and long term goals. Your day to day responsibilities might include solidify customer relationship, cold-call/discover new clients, develop solutions with other business units, and provide a WOW experience for our clients.

Let us know if you think you are the one!

Duties and Responsibilities

  • Scout and uncover new prospect and pursue potential customers that fits the company's goals and objectives;
  • Push for new products to serve the clients;
  • Build and maintain strong, long-lasting relationship with existing clients;
  • Cultivate new business with existing clients to meet sales quotas;
  • Ensure the timely and successful delivery of products and solutions according to the needs and objectives of the clients;
  • Provide feedback on all suggestions for improvement and market research to management;
  • Assist with challenging client requests or issue escalations as need.

Basic Requirement:

  • Have a hunter mindset, rather than a farmer mindset.
  • Enjoy selling and closing deals.
  • 5-7 years of enterprise sales experience in the tech sectors industry, specifically data center, voice, or data.
  • Enterprise sales experience in tech sector.
  • Capable of handling rejection but relentless in their efforts.
  • Strong analytical and communication skills to problem solve.
  • Strong organizational and prioritization skills with attention to details.

Preferred Requirement:

  • Experience in telecom and cloud industry.
  • Bachelor degree in Business, Marketing, or a related field.

Additional Information:

Work Location: Silicon Valley, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

 

 

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Networking Engineering & Platform

Solutions Engineer

As a Solution Engineer:
Your primary responsibility is to ensure clients' needs are met through the sales team, collaboratively, with product management and engineering to offer solutions, plan and modify configurations, report and respond for client requirements, update performance, and drive the direction of the Zenlayer products and services to more closelymeet the needs of the client, resulting in high profit growth for the company.

Let us know if you think you are the one!

Duties and Responsibilities

  • Assist the Sales team to develop sales leads through a thorough understanding of customer's needs, providing technological support and product demonstration, and drafting and optimizing solution proposals.
  • Assist with the after sales delivery team to ensure on-time and accurate project delivery.
  • Accompanying the Sales team to regularly visit existing customers and explore new business opportunities.
  • Responsible for project bidding process and result.
  • Responsible for proof of concept (POC) testing control and result.
  • Consolidate customer needs and promote product improvement to fulfill customer satisfaction.
  • Plan and implement sales training to raise sales' understanding of the company's product, services, technology, advantages and values.
  • Responsible for standardize and optimize pre-sale tools and documentation,
  • Optimize the communication efficiency between customer, sales, and internal departments by collection and summation of pre-sale tool sets and documentations.
  • Provide periodic report on market competitive environment and keep abreast of industry changes to promote company's product and competitive strategy.

Basic Requirement:

  • Bachelor's degree and minimum 3-5 years’ experience of client facing account or solutions in related Data Center, ECN, SDN or equivalent combination of experience and education that demonstrated success skills is good for immediate consideration.
  • Familiar with products within the following industries, data center, ECN, cloud, or SDN.
  • Fluent in English and Mandarin Chinese, able to read, write, speak and listen without assistance.

Preferred Requirement:

  • Has PMP certification.
  • Has CCIE certification.
  • With successful experience with multiple projects worth more than US$1 million.

 

Additional Information:

Work Location: Diamond Bar, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

 

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 70 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Administration

Cost Analyst

We are looking for a SELF-MOTIVATEDATTENTIVE, and PERSISTENT individual with 2-5 years relevant work experience in the telecom industry with an accounting background.

The junior cost analyst position functions as a business support person to network platform, resource management, and finance team. The position assists in managing and monitoring the telecom business and is responsible for global costs and control including general accounting, resource reconciliation, resource allocation, and cost analysis. The position supports month-end close and special projects as requested, and works with carriers to understand issues and how they impact the financial results as well as inform other departments on cost divers and variances

Let us know if you think you are the one!

Duties and Responsibilities

  • Plan, collect, and study data to determine costs of business activity such as resources purchases, consumable supplies and labor.
  • Review existing vendor services to ensure resource utilization and cost-effective solution, and to identify impact to the organization.
  • Make recommendation on capacity planning and forecasting.
  • Validate costs back to contractual agreement to ensure that invoices reflect contractual term.
  • Track contractual agreement costs for forecasting, trend, and budget variance analysis.
  • Summarize existing contractual agreement relationships and provide research resulting in new relationships.
  • Drive opening, negotiating, and closing disputes with vendor invoices.
  • Collect cost information and maintain database of costs for entire network to update product cost list.
  • Estimate proposed project costs, evaluate its overall costs, and control the profit margins in that project.
  • Review and answer network and resource related questions regarding costs.
  • Prepare (monthly, quarterly and annual) cost forecasts.
  • Gather information and prepare various reports.

Basic Qualifications:

  • 2-5 years of analyst experience at a telecom related industries.
  • BS degree in Finance, Accounting, or a related field.
  • Fluent in Mandarin strongly preferred.
  • Strong Excel skills and the ability to use Outlook, Word, and PowerPoint.
  • Have a complete understanding of accounting principles.
  • Well-developed interpersonal skills with excellent oral and written communication skill.
  • Ability to multi-task and prioritize responsibilities.
  • Ability to accurately prepare daily, weekly, monthly, quarterly and annual reports.

Preferred Qualifications:

  • Desire to work in a high growth environment and have a passion for the high-tech industry.
  • Experience working with engineering personnel on development and analysis of costs.

Additional Information:

Work Location: Diamond Bar, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Operations

IDC Technician

As a member of Zenlayer

You are ACTION ORIENTED – understand task priority and the urgency of meeting deadlines. You know Who, When, How to troubleshoot network system and hardware updates. Not only you have a TEAM PLAYER mentality, but you are ready to infuse PASSION into your work.

At Zenlayer, we enjoy deliver customer service excellence and feel good when we bring the kind of “WOW” experience to our customers. That pleasant surprise is what you can give to them, too!

 

As an IDC Engineer

As a member of the respondents, you will be part of the team responsible for the global operational support of Zenlayer Data Center located at Downtown L.A. Your primary responsibility is to monitor a smooth process during shift and standby to resolve issue that may continue arise. You will also be working closely with all levels of the Support Team and is expected to operate, excel, maintain and monitor operating systems of the data center whenever and whatever support service for the enterprise systems, which 24x7 availability coverage including holiday, off hours (i.e., graveyard shift), weekend and vacation when deemed necessary.

 

Expectations:

  • Complete hardware support work order and all scheduled data center MACs (Moves/Adds/Changes), including device labeling, power and network connectivity, certification, troubleshooting, and break-fix.
  • Maintain a safe and secure operating environment by reporting any violations to the direct supervisor, adhere to security and data protection protocols and error logging practices, and support operating procedures.
  • Maintain asset management and compliance with audit, daily log tracking, thorough documentation, and retention practices.
  • Provide smart-hands assistance at various sites within specified SLA response time.
  • Provide status reporting regarding data center service availability, performance, and capacity utilization.
  • Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools.
  • Coordinate equipment/material receiving, shipping and RMA processing support as/when required
  • Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
  • On-Call duties as needed.

Ideal Candidate's Skills & Qualification:

  • Fluent in English and Mandarin, reading, writing, and speaking.
  • Bachelor’s Degree and minimum of 1 year of IT support experience OR 3+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support.
  • Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s).
  • Excellent communication skills.
  • Basic network, servers, and OS knowledge. Understand TCP/IP.
  • Ability to use hand tools.
  • Ability to lift heavy loads, up to 50 lbs. Must be able to work at heights, off of a ladder and in confined space.

Preferred Qualification:

  • Any server, OS, Network or data center certifications.
  • Fluent in Mandarin Chinese (speak, read, and write).

Additional Information:

Work Location: Downtown Los Angeles, CA

Schedule: Full-time

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc. is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Procurement Specialist

We are looking for an PROACTIVEDEPENDABLE, and STRATEGIC team member to work across the business units. The successful candidate thrives working with minimal directions, but know when to ask question. The successful candidate is knowledgeable and passionate about finding problems, solving them, and with the ability to pivot on moment's notice.

Let us know if you think you are the one!

Duties and Responsibilities

  • Create and implement effective procurement strategy for all major networking equipment and accessory by working with internal business units on potential future projects.
  • Create and present weekly and monthly P&L management report.
  • Monitor and improve inventory deficiencies, such as networking equipment and accessory stock status, amortization of inventory, and storage cost.
  • Develop and expand vendor channels for different networking  equipment and accessory, including due diligence and cost negotiation.
  • Identify problems in operations process and resolve them in a timely manner.
  • Ensure compliance with company standards and procedures.
  • Other tasks as deemed appropriate by the supervisor.

 Basic Requirement

  • Bilingual of Mandarin Chinese (reading, writing, speaking, listening) is a must.
  • Experience in telecom, data center, or cloud industry.
  • College graduate in business administration, inventory management, finance, or related field.
  • 3 to 5 years of related working experience in similar roles.
  • Possess excellent computer skills.
  • Well organized, detail oriented, and responsible.
  • Great written and verbal communication skills.

Additional Information:

Work Location: Diamond Bar, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

Technical Support Engineer Tier I

We are looking for a teammate who is SERVICE ORIENTED – understand customer's needs, establish task priorities, and the urgency of meeting deadlines. An individual know Who, When, How to troubleshoot network system and hardware updates. Not only you have a TEAM mentality, but you are ready to infuse PASSION into your work.

At Zenlayer, we enjoy deliver customer service excellence and feel good when we bring the kind of “WOW” experience to our customers. That pleasant surprise is what you can give to them, too!

Let us know if you think you are the one!

Expectations

  • Adhere to Company’s value of WOW service;
  • Familiar with Linux and Windows operation systems;
  • Maintain and monitor Company network status using Company’s proprietary system;
  • Analyze, prioritize, and/or upgrade to resolve customer technical and non-technical inquiries, including network and system issues;
  • Provide technical support services through online work order system and inter-department communications;
  • Optimize current technical process;
  • Ensure the exchange of information between China and US.

Requirements:

  • Can hold everyday conversation in English and Mandarin Chinese is required.
  • B.A Degree and minimum 1 year of IT support experience OR 3+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support.
  • Strong sense of customer service and responsibility
  • Able to prioritize urgent matters and work independently
  • Demonstrate the ability to thrive in cross-cultural work environments.

 

Preferred Qualifications

  • Certified by CCNA or CCNP.
  • Experience with customer support in cloud computing or internet industry.
  • Red Hat certified.

Additional Information:

Work Location: Diamond Bar, CA

Schedule: Full-time

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc. is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.

OPS - RMC - Project Management

Resources Specialist I

We are looking for an ATTENTIVEDEPENDABLE, and EXCELLENT COMMUNICATOR to work across the business units. The successful candidate thrives working with minimal directions, but know when to ask question. The successful candidate is proactive and passionate about finding problems, solving them, and not fazed by change.

Let us know if you think you are the one!

Duties and Responsibilities

  • Monitor, control, and manage company inventory and resources.
  • Responsible for global resources accuracy and immediate update.
  • Create and implement standardize forms, reports, and process.
  • Conduct monthly resources inventory count.
  • Prepare and present weekly resource analysis report.
  • Assist Project Management team and other Operations divisions on developing internal process.
  • Liaise between departments to ensure smooth operations delivery.
  • Identify problems in operations process and resolve them in a timely manner.
  • Evaluate current operational performance and provide strategic plan for future improvements.
  • Ensure compliance with company standards and procedures.
  • Other tasks as deem appropriate by the supervisor.

 Basic Requirement

  • Bilingual of Mandarin Chinese (reading, writing, speaking) is a must.
  • College graduate in business administration, IT management, and related fields.
  • 3 - 5 years related working experience in resource management, inventory management, or warehouse management.
  • Possess excellent computer skills.
  • Well organized, detail oriented, and responsible.
  • Great written and verbal communication skills.

Additional Information:

Work Location: Diamond Bar, CA

Job Type: Regular

Benefit Eligibility: Yes

Salary: Compensation package will be commensurate with experience.

About Zenlayer

Zenlayer is a global software defined network and service provider headquartered in Los Angeles with offices in Hong Kong, Shanghai and Beijing.  Enterprises utilize Zenlayer's platform to quickly deploy and manage global IT resources.  Zenlayer is also a seasoned provider of global data centers and has deployed over 60 data centers across six continents.

Zenlayer, Inc is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but will be changed from time to time as the job is a career development job which will be adjusted according to the progress of the job holder. It does not form part of the contract of employment.