Acceptable Use Policy

Last updated: August 04, 2020

ZENLAYER INC. and its affiliates (collectively, “Zenlayer”) created this Acceptable Use Policy (“AUP”) to provide its customers and users a clear understanding of the responsible use of Zenlayer’s networks, systems, services, websites and products (collectively “Services”). By using Zenlayer’s Services, customers and users consent to be bound by the terms of this AUP, as amended by Zenlayer from time to time. 

Zenlayer’s AUP applies to all of its customers and users. Such users include (a) those who have access to some of the Services but do not have accounts, and (b) those who pay a service fee to subscribe to the Services. 

Zenlayer reserves the right in its sole discretion to suspend or terminate Services for any reason, including but not limited to, violation of any laws or the terms and conditions of this AUP.  

The AUP below describes certain actions relating to the content and operation of any website which Zenlayer considers to be inappropriate and thus prohibited. The examples identified in this list are provided as examples only for your guidance. If you are unsure whether any contemplated use or action is permitted, please contact Zenlayer at

Actions which Zenlayer considers inappropriate and grounds for removal of offending material or termination of access to the Services include, but are not limited to, the following:

  • Using Services to sell any goods or services that are unlawful in the location at which the content is posted or received or the goods or services delivered;
  • Using Services to post any content that is obscene, lewd, lascivious, pornographic, contains nudity or sexual acts, excessively violent, harassing, or otherwise objectionable;
  • Using Services to harm, or attempt to harm, minors in any way, including, but not limited to child pornography;
  • Using Services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property;
  • Using Services to post any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups or individuals or which provides instruction, information, or assistance in causing or carrying out such violence;
  • Using Services to post any content that holds Zenlayer, its employees or owners up to public scorn or ridicule or would in any way damage or impair Zenlayer’s reputation or goodwill;
  • Using Services to post any content that violates any copyrights, patents, trademarks, trade secrets, or other intellectual property rights of others;
  • Failing to obtain all required permissions when using Services to receive, upload, download, display, distribute, or execute programs or perform other works protected by intellectual property laws including copyright and patent laws;
  • Deleting or altering author attributes, copyright notices, or other copyright management information, unless expressly permitted in writing by the author or owner;
  • Adding, removing or modifying identifying network header information in an effort to deceive or mislead;
  • Attempting to impersonate any person by using forged headers or other identifying information (the use of anonymous remailers or nicknames does not constitute impersonation);
  • Using Services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,” “ponzi schemes,” and “chain letters;”
  • Using Services in a tortious manner, including the posting of libelous, defamatory, scandalous, threatening, harassing or private information without the permission of the person(s) involved, or posting content that is likely to cause emotional distress;
  • Introducing viruses, worms, Trojan horses, malware or other harmful code on the Internet;
  • Using Services to transmit any unsolicited commercial or unsolicited bulk e-mail. Violations of this type will result in the immediate termination of the offending account;
  • Using Services for any activity which affects the ability of other people or systems to use Services or the Internet (this includes “denial of service” attacks against another network host or individual user); or
  • Using Services to hack, breach, or test the vulnerability of user authentication or security of any software or hardware without express authorization of the owner.

Zenlayer takes no responsibility for any material created or accessible on any website, e-mail transmission, newsgroups, or other material created or accessible over or through the Services. Zenlayer is not obligated to monitor or exercise any editorial control over such material, but reserves the right to do so. In the event that Zenlayer becomes aware that any such material may violate this AUP and/or expose Zenlayer to civil or criminal liability, Zenlayer reserves the right to block access to such material and suspend or terminate any customer or user creating, storing or disseminating such material. Zenlayer further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the customer or user that Zenlayer deems responsible for the alleged wrongdoing.

Zenlayer requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at If available, please provide the following information:

  • The IP address used to commit the alleged violation;
  • The date and time of the alleged violation, including the time zone or offset from GMT;
  • Evidence of the alleged violation;

Law enforcement officials can contact Zenlayer directly at Badge & case numbers must be provided to receive a response. It is a crime to falsely impersonate a law enforcement official.

Zenlayer may revise this AUP in its sole discretion without prior notice. Any such changes shall be posted by Zenlayer on its website. Customers and users shall be responsible for periodically reviewing the AUP to apprise themselves of any changes thereto. Customers and users agree to be bound by all such changes.

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